Iceland ProCruises Catalogue 2019

41 a. that person is introduced by you and satisfies all the conditions applicable to the holiday; b. we are notified not less than 7 days before departure; c. you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and d. the transferee agrees to these booking conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 6 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services. 6. Cancellation by you before departure You, or any member of your party, may cancel your travel arrangements at any time. Written noti- fication from the person who made the booking or your travel agent must be received at our offic- es. We recommend ‘Recorded Delivery’. Cancellation takes effect the day we receive your letter or email. Since we incur costs in relation to your arrangements from the time we confirm your booking you will have to pay the applicable cancellation charges as shown in the table below (which also applies if we cancel because you have failed to make payments on time - see “Payment” section) together with the cost of any air fare for which we have had to pay at the time of the booking and will be payable immediately on cancellation. Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase. Number of days prior to departure: CANCELLATION FEES IN PERCENTAGE OF TOTAL BOOKING PRICE More than 90 days before: Administrative Fees of GBP 100 pp 90-61 days before 20% 42-60 days before 30% 28-41 days before 60% 14-27 days before 90% Less than 14 days before 100% Important Note: Certain Arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us. Cancellation by You due to Unavoidable & Extraordinary Circumstances: You have the right to cancel your confirmed holiday before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. For the purposes of this clause, “unavoidable and extraordinary circum- stances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination. This clause 6 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancel- lation and Additional Charges) Regulations 2013 (Directive 2011/83/EU). 7. Changes or Cancellation by Us As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time. Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure may be subject to change. Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure: (a) A change of accommodation area for the whole or a significant part of your time away. (b) A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away. (c) A change of outward departure time or overall length of your arrangements by more than 12 hours. (d) A change of UK departure airport except between: I. The London airports: Gatwick, Heathrow, Luton, Stansted, London City and Southend II. The South Coast airports: Southampton, Bournemouth and Exeter III. The South Western airports: Cardiff and Bristol IV. The Midlands airports: Birmingham, East Midlands and Doncaster Sheffield V. The Northern airports: Liverpool, Manchester and Leeds Bradford VI. The North Eastern airports: Newcastle and Teesside VII. The Scottish airports: Edinburgh, Glasgow, Prestwick and Aberdeen (e) A significant change to your itinerary, missing out one or more destination entirely. Cancellation: We will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure, major technical issue or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients re- quired for a particular travel arrangement is not reached. If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of: i (for significant changes) accepting the changed arrangements; or ii having a refund of all monies paid; or iii accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available (at no extra cost); or iv if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements. You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. Compensation In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: (a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking; (b) If we cancel your booking and no alternative arrangements are available. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Period before departure in which we notify you Compensation payable per person booking 62 days or more NIL 61 – 42 days prior to departure £10 41 – 28 days prior to departure £20 27 – 14 days prior to departure £30 Less than 14 days prior to departure £40 *IMPORTANT NOTE: We will not pay you compensation in the following circumstances: (a) where we make a minor change; (b) where we make a significant change or cancel your arrangements more than [60 days] before departure; (c) where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements; (d) where we have to cancel your arrangements as a result of your failure to make full payment on time; (e) where the change or cancellation by us arises out of alterations to the confirmed booking re- quested by you; (f) where we are forced to cancel or change your arrangements due to Force Majeure (see clause 8). If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction. Please note: We reserve the right to substitute another vessel for the scheduled one whether or not owned or operated by IPC. Any part of the travel arrangements and the voyage is subject to cancel- lation, delay, modification, or island/mainland visit cancellation for any reason, including medical disembarkation of crew or passengers or any other circumstances beyond our or our suppliers’ control. You therefore acknowledge and agree that the scheduled itinerary for the voyage and the announced departure and arrival times are not guaranteed and we shall not be liable to passengers for any damages or other claims in the event of any delay, changes in itinerary or inability to per- form services by reason of any event or events beyond our or our suppliers’ control. 8. Force Majeure Except where otherwise expressly stated in these Terms and Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Terms and Conditions, Force Majeure means any event beyond our or our suppli- er’s control, the consequences of which could not have been avoided even if all reasonable meas- ures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel desti- nation or natural disasters such as floods, earthquakes or weather conditions which make it impos- sible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dis- pute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is complete- ly unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. 9. Complaints If you have a problem during your holiday concerning any service we have confirmed you must inform the local supplier, e.g. your hotelier, or our local representative or agent immediately to enable them to try to resolve the matter. During high season (1st May – 30th September) we operate a 24/7 emergency number + 354 869 6663. You are also obliged to act in a way so as to minimize any loss. If the issue cannot be resolved locally it is necessary that you notify our head office in writing, quoting the booking reference number, at the earliest opportunity and no later than 28 days after your return, to enable any complaint to be investigated. Please contact memo@icelandprotravel.co.uk or write to Iceland Pro Travel Ltd, FAO Director, 51 Clarkgrove Road, Sheffield S10 2NH. It is strongly recommended that you communicate any complaint to the supplier of the services in question

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