Iceland ProCruises Catalogue 2019

43 13. PASSPORT, VISA AND IMMIGRATION REQUIREMENTS Your specific passport and visa requirements and other immigration requirements are your respon- sibility and you should confirm these with the relevant Embassies and/or Consulates.. For further information contact the Passport Office on 0870 5210410 or visit: zenship/passports. For European holidays you should obtain a completed and issued form EHIC prior to departure. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https:// We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities. 14. INSURANCE It is a condition of the contract with us that you and every member of the booking has travel insur- ance in force for the entire duration of the holiday, covering at least the cancellation of the booking and providing medical cover for illness or injury and repatriation while overseas. Please provide us with the name of your insurance company, together with their 24-hour emergency number with your booking or as soon as possible. 15. BROCHURE AND HOMEPAGE VALIDITY The brochure published in October 2018 and the details and prices contained in it are valid up to and including September 2019 but may be superseded by subsequent brochures. 16. DATA PROTECTION In order to process your booking and ensure your travel arrangements run smoothly and meet your requirements we, IPT need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, ships, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Please refer to our Privacy Poli- cy for further information on how we use your personal data. 17. PROMPT ASSISTANCE If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assis- tance with distance communications and finding alternative travel arrangements. Where you re- quire assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you re- quire. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or other- wise through your or your party’s negligence. 18. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. For cruise bookings where you have made independent travel arrangements, you accept for joining the ship in good time, regardless of any change to the sailing time or date, or to the itinerary. We are not able to refund monies paid to us, or any third party acting on our or your behalf, or make compensation or other payments where, for whatever reason, you fail to join the ship. Passengers going ashore are responsible for re-boarding the ship prior to departure from port. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. If the airline does not comply with these rules you should complain to the Civil Aviation Authority at Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against the airline and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. A delay or cancellation to your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We cannot accept liability for any delay which is due to any of the reasons set out in clause 8 of these Terms and Conditions (which includes the behaviour of any passenger(s) on any flight or ship who, for example, fails to check in or board on time). The carrier(s), flight timings and types of aircraft shown in this brochure or on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and con- firmation. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. The latest flight timings will be shown on your tickets which will be despatched to you ap- proximately two weeks before departure. You should check your tickets very carefully immediate- ly on receipt to ensure you have the correct flight times. If flight times change after tickets have been dispatched we will contact you as soon as we can to let you know. Please note the existence of a “Community list” (available for inspection at transport/modes/air/safety/air-ban_en) detailing air carriers that are subject to an operating ban with the EU Community. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Iceland ProCruises GmbH is represented in the UK by ICELAND PRO TRAVEL LTD. Registered office: Iceland Pro Travel at 51 Clarkegrove Road, Sheffield S10 2NH Operating Office: Ármúli 15, 108 Reykjavik, Iceland. Tel. +44 (0) 20 3630 1340 Imprint Text: Joe Yogerst, Doris Brandt, Anka Bröcker, Henrike Lenz, Frederike Olms, Ruth Schooß. Sources: We will thank our partnersand photographers e. g. , Visit Greenland, Denis Burdin, Andreas Clematide, Oskar Petur Fridriksson, Peter Gebhard, Hermann Gudmundsson, Torsten Henn, Svenja Laukart, Michael Maczok, Eggert Johannesson, Erwin Neu, Ottar Sveinsson, Örn Stefansson, Emil Thor, Johannes Hermannsson, Peter Neumann, Cruise Vision TV. Layout: Wehmeyer+Heinrich, Hamburg; Print: Courier Graphics Corporation; Reproduction, also in extracts, only with permission of Island ProTravel GmbH, Hamburg, Germany. Stand: August 2018. Subject to modifications and amendments. Photo: PeterNeumann